FAQs
These are the answers to some of our frequently asked questions.
WHAT ARE SHIPPING TIMES AND COSTS?
Our Insured Shipping and Handling is exclusive only to ;
- To The USA ( 9 -15 days )
- To Canada ( 7 -14 days )
- To The UK ( 7 -12 days )
- To Australia ( 6 -15 days)
Our Insured shipping and handling is $7.99 but is currently on us (FREE) for a limited time only. Kindly, please use this opportunity to check us out and not be disappointed!
Shipping to any other country may take up to 21 days to deliver depending on the country.
99% Of our orders are processed within 48 - 75 hrs
Please do feel free to reach out to us if you have any questions or inquires either by chat or email and a member of our support team would be glad to assist you.
Thank you for your patience and understanding.
WHAT PAYMENT METHODS CAN I USE?
The Grandspot accepts the following payment methods:
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.The Grandspot features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS THE PACKAGING LIKE?
Products are shipped in self-sealing poly bags or recyclable paper mailers. All products are shipped secured with excellent protection. Multiple products are shipped in recyclable cardboard boxes. Drinkware is shipped in specially designed recyclable cardboard boxes.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
WHAT ARE SHIPPING TIMES AND COSTS?
- Shipping Time: within 7 to 14 business days
- Next-day and Express delivery are NOT available yet.
- Purchases are well packaged and delivered
- See the delivery FAQs for details on shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
The Grandspot accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.